Refund Policy

1. How payments work

Courses run in monthly batches that start together. A confirmed payment puts you in a batch: it unlocks that course's live classes and every recording since the batch started, even if you join late, until the next batch begins. When you pay, you choose whether to join the batch that is running or the next one. Payments are not renewed automatically - you choose whether to join the next batch.

2. When you can get a refund

• You request a refund within 7 days of your payment being confirmed, and you have not watched any recording or joined any live class of that course during the paid month.
• You were charged more than once for the same course and month, or charged an incorrect amount.
• We cancel a course, or cannot provide the live classes for the month you paid for, and cannot offer a suitable replacement.
• A technical fault on our side stops you from accessing the paid content and we cannot fix it within a reasonable time.

3. When refunds are not given

• After you have watched a recording or joined a live class in the paid month.
• More than 7 days after the payment was confirmed.
• For the unused days of a month you have already started using.
• Because of trading losses. Our courses are education only and never guarantee profits.
• When your access was suspended for breaking our Terms & Conditions, such as sharing your account or recording and redistributing course material.

4. How to request a refund

Email info@wickyanalysis.com from the email address on your student account. Include your full name, the course, the payment date, the amount and the payment reference (or a copy of your bank slip), and the reason for the request.

5. Processing time

We reply to refund requests within 3 working days. If a refund is approved, it is processed within 7-14 working days to the original payment method: card payments are refunded to the same card through our payment gateway, and bank transfers are refunded to the bank account you give us. Your bank may take extra time to show the refund.

When a refund is made, access to the refunded course month is removed.

6. Changing courses

If you paid for the wrong course and have not used it, contact us within 7 days and we can move the payment to another course instead of a refund. If the new course costs more, you pay the difference.